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No emails on subscriptions. Fri, 17 February 2017 14:36 Go to next message
  theene is currently offline  theene
Messages: 27
Registered: January 2014
Location: UK
Crewman 1st Class
I subscribed to something and should get email notifications but they aren't coming through. I'm pretty sure they're not getting filtered on my side. Is this feature working properly for everyone else?

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Re: No emails on subscriptions. Fri, 24 March 2017 06:34 Go to previous messageGo to next message
  nmid
Messages: 1608
Registered: January 2011
Location: GMT +5.5
Commander
Nope, not working for me either.

I know my minefields.. but I'm a chaff sweeper.
I used to curse when I got stuck in traffic... till I realised I AM traffic.

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Re: No emails on subscriptions. Fri, 24 March 2017 12:24 Go to previous messageGo to next message
  Ron is currently offline  Ron
Messages: 1238
Registered: October 2002
Location: Collegedale, TN
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Forum Administrator
nmid wrote on Fri, 24 March 2017 06:34
Nope, not working for me either.


Hmm, wonder if I missed copying a cron job from the old server to the new one....

Ron Miller
Stars! AutoHost

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Re: No emails on subscriptions. Fri, 24 March 2017 12:41 Go to previous messageGo to next message
  Ron is currently offline  Ron
Messages: 1238
Registered: October 2002
Location: Collegedale, TN
Commander
Forum Administrator
I didn't find that a cron job is needed.

I did find this option enabled in the settings:
Smart Notification:
Enable 'smart' e-mail notification mechanism that would only notify users if they read previous notification. This prevents filling up of the user's mailbox with notifications if they are not reading them.

I've set the above to disabled, and found a different setting:
All Message Forum Notification:
If enabled, subscribers to a forum will receive notifications about every new message in the forum, rather then just new topics in the forum.

This one was previously disabled, and it is now enabled.

Please let me know if this fixes the issue.

Ron Miller
Stars! AutoHost

[Updated on: Fri, 24 March 2017 12:44]

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Re: No emails on subscriptions. Fri, 24 March 2017 12:50 Go to previous messageGo to next message
  nmid
Messages: 1608
Registered: January 2011
Location: GMT +5.5
Commander
I've been auto-subscribed to a few threads when I recently replied + I have always been subscribed to new threads in certain forums.
I'll let you know when I get an update reply.

Thanks for the trouble-shooting Ron.

edit - Do we need to make any changes to our control panel settings?

I know my minefields.. but I'm a chaff sweeper.
I used to curse when I got stuck in traffic... till I realised I AM traffic.

[Updated on: Fri, 24 March 2017 12:52]

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Re: No emails on subscriptions. Fri, 24 March 2017 12:54 Go to previous messageGo to next message
  theene is currently offline  theene
Messages: 27
Registered: January 2014
Location: UK
Crewman 1st Class
This has fixed it for me. I tend to type in the URL for SAH myself rather than click the link and I don't tend to view my control panel when I log in... Perhaps that's why.

Thanks, Ron. No more missed games.

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Re: No emails on subscriptions. Fri, 24 March 2017 12:55 Go to previous messageGo to next message
  nmid
Messages: 1608
Registered: January 2011
Location: GMT +5.5
Commander
Got an update mail as well. No changes reqd to user control panel.

Nice. Thanks Ron.

I know my minefields.. but I'm a chaff sweeper.
I used to curse when I got stuck in traffic... till I realised I AM traffic.

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Re: No emails on subscriptions. Fri, 24 March 2017 13:27 Go to previous messageGo to next message
  nmid
Messages: 1608
Registered: January 2011
Location: GMT +5.5
Commander
Can the update email also have the post contents added?

I know my minefields.. but I'm a chaff sweeper.
I used to curse when I got stuck in traffic... till I realised I AM traffic.

[Updated on: Fri, 24 March 2017 13:28]

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Re: No emails on subscriptions. Fri, 24 March 2017 13:31 Go to previous messageGo to next message
  Ron is currently offline  Ron
Messages: 1238
Registered: October 2002
Location: Collegedale, TN
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nmid wrote on Fri, 24 March 2017 13:27
Can the update email also have the post contents added?

I'll see if that option is available.

Ron Miller
Stars! AutoHost

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Re: No emails on subscriptions. Fri, 24 March 2017 13:33 Go to previous messageGo to next message
  Ron is currently offline  Ron
Messages: 1238
Registered: October 2002
Location: Collegedale, TN
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Ron wrote on Fri, 24 March 2017 13:31
nmid wrote on Fri, 24 March 2017 13:27
Can the update email also have the post contents added?

I'll see if that option is available.

Ok, that option is now on, but not sure I like it. We'll see how it goes.

Ron Miller
Stars! AutoHost

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Re: No emails on subscriptions. Fri, 24 March 2017 13:35 Go to previous messageGo to next message
  Ron is currently offline  Ron
Messages: 1238
Registered: October 2002
Location: Collegedale, TN
Commander
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theene wrote on Fri, 24 March 2017 12:54
This has fixed it for me. I tend to type in the URL for SAH myself rather than click the link and I don't tend to view my control panel when I log in... Perhaps that's why.

Thanks, Ron. No more missed games.

That is definitely why it was not working for you. Only by clicking the link could the forum software know that you had actually read the notification it sent out, since the Smart option was enabled at that time. Since you didn't click the link, it thought you had not read the notification and thus would not send you any more to prevent in-box flooding.

Ron Miller
Stars! AutoHost

[Updated on: Fri, 24 March 2017 13:35]

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Re: No emails on subscriptions. Fri, 24 March 2017 19:26 Go to previous messageGo to next message
  craebild is currently offline  craebild
Messages: 568
Registered: December 2003
Location: Copenhagen, Denmark
Lieutenant
Ron wrote on Fri, 24 March 2017 18:33
Ron wrote on Fri, 24 March 2017 13:31
nmid wrote on Fri, 24 March 2017 13:27
Can the update email also have the post contents added?

I'll see if that option is available.

Ok, that option is now on, but not sure I like it. We'll see how it goes.

The message is sent in HTML, with what that entails in terms of colours and background.

That might be a little much.

Med venlig hilsen / Best regards / Mit freundlichen Grüßen
Christian Ræbild / Christian Raebild

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Re: No emails on subscriptions. Fri, 24 March 2017 19:42 Go to previous message
  Ron is currently offline  Ron
Messages: 1238
Registered: October 2002
Location: Collegedale, TN
Commander
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craebild wrote on Fri, 24 March 2017 19:26
Ron wrote on Fri, 24 March 2017 18:33
Ron wrote on Fri, 24 March 2017 13:31
nmid wrote on Fri, 24 March 2017 13:27
Can the update email also have the post contents added?

I'll see if that option is available.

Ok, that option is now on, but not sure I like it. We'll see how it goes.

The message is sent in HTML, with what that entails in terms of colours and background.

That might be a little much.

Interesting... I would not have thought that it would keep background or colors.

Ron Miller
Stars! AutoHost

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